Overview
Look, we get it - nobody really enjoys reading privacy policies. But since you're trusting us with your high-performance vehicle, we figured you'd wanna know how we handle your personal info.
At Mythral Enclave Auto Repair, we're committed to protecting your privacy while providing top-notch service for your European and luxury vehicles. This policy explains what data we collect, why we need it, and what we do with it. No corporate jargon, just straight talk.
Key Point: We'll never sell your personal information to third parties. That's not how we roll.
Information We Collect
When you bring your vehicle to our shop or use our website, we collect a few different types of info to make sure we can serve you properly:
Personal Contact Details
- Name and contact info (phone, email)
- Billing address and payment details
- Service history and preferences
- Communication records (emails, texts, calls)
Vehicle Information
- Make, model, year, VIN
- Mileage and service history
- Diagnostic codes and technical data
- Photos of your vehicle (when relevant to repairs)
- Performance specs for tuning work
Website & Digital Stuff
- IP address and browser type
- Pages you visit and how long you stick around
- Booking and appointment data
- Cookies (more on that later)
We only collect what's actually necessary to provide quality service and keep your vehicle running smoothly.
How We Use Your Information
We're not gonna beat around the bush - here's exactly what we do with your data:
Service Delivery
Processing repairs, diagnostics, and maintenance work on your vehicle
Appointments
Scheduling, reminders, and follow-ups for your service appointments
Billing
Processing payments and maintaining accurate financial records
Communication
Keeping you updated about your vehicle and service status
Maintenance Reminders
Sending you timely reminders for preventative maintenance
Service Improvement
Analyzing trends to improve our services and customer experience
Marketing Communications: We'll occasionally send you info about promotions or new services, but you can opt out anytime. No hard feelings.
Vehicle-Specific Data
Working with European and luxury vehicles means we deal with some pretty sophisticated diagnostic and performance data. Here's the deal with that:
Diagnostic Information
When we hook up our diagnostic equipment to your BMW, Audi, Mercedes, or whatever sweet ride you're driving, we access technical data from your vehicle's computer systems. This includes error codes, sensor readings, and performance metrics. We store this stuff to track patterns and provide better service over time.
Performance Tuning Data
If you've had us do any performance upgrades or ECU tuning, we keep records of the modifications and baseline performance data. This helps us troubleshoot issues and make future improvements. Plus, it's kinda cool to see how much power we've squeezed out of your engine.
Service History
We maintain detailed records of all work performed on your vehicle - parts replaced, fluids changed, repairs completed, you name it. This helps us spot potential issues before they become expensive problems and ensures we're not duplicating work unnecessarily.
Important Note: Your vehicle data stays with us unless you request its deletion or we're legally required to share it (like warranty claims with manufacturers).
When We Share Your Data
We're pretty protective of your info, but there are a few situations where we gotta share it:
Parts Suppliers & Manufacturers
When we order parts for your vehicle, we share necessary info (like VIN and specs) with suppliers to ensure we get the right components. Sometimes manufacturers need data for warranty claims or technical support.
Payment Processors
We use secure payment processing services to handle transactions. They get the payment info they need to complete your transaction, but they're bound by their own strict privacy policies.
Service Providers
Sometimes we work with other specialists (like custom fabricators or electrical experts) who might need access to your vehicle info to complete specialized work.
Legal Requirements
If the law says we gotta hand over information (court orders, regulatory compliance, etc.), we'll do what's legally required. We'll fight it if we think it's unreasonable, though.
What We Don't Do: We don't sell your data to marketing companies, spam lists, or anyone else. Period.
How We Keep Your Data Secure
We take security pretty seriously - after all, we work on vehicles worth more than some houses. Here's how we protect your information:
Encrypted Storage
All digital data is encrypted and stored on secure servers
Access Control
Only authorized staff can access customer information
Physical Security
Paper records are locked up and properly disposed of
We regularly update our security practices and train our team on data protection. That said, no system is 100% foolproof - we'll notify you immediately if there's ever a breach affecting your information.
Cookies & Website Technology
Yeah, we use cookies - and not the chocolate chip kind. Here's the breakdown:
What Cookies Do
Cookies are tiny files that help our website remember you and work properly. They let us keep you logged in, remember your preferences, and track how people use our site so we can make it better.
Types We Use
- Essential Cookies: These make the website actually work (booking system, contact forms, etc.)
- Functional Cookies: Remember your preferences and settings
- Analytics Cookies: Help us understand how visitors use our site (we use this to improve things)
Most browsers let you control cookies through their settings. Just be aware that blocking certain cookies might make some features stop working properly.
Your Privacy Rights
Under Canadian privacy laws (PIPEDA and provincial regulations), you've got some solid rights when it comes to your personal data:
You can request a copy of all the personal information we have about you. We'll provide it in a readable format within 30 days.
If something's wrong or outdated, let us know and we'll fix it. Accurate records help us serve you better anyway.
Want us to delete your data? We can do that, unless we're legally required to keep it (like tax records or warranty documentation). We'll explain what we can and can't delete.
Don't want marketing emails? No problem - just click unsubscribe or let us know. You'll still get important service-related communications though (like appointment confirmations).
Want to take your service history to another shop? We'll provide your data in a format you can use elsewhere. We'd rather keep your business, but we won't hold your data hostage.